Factory Direct Supply will issue you store credit or a refund for your purchase upon return. We will issue you a Return Authorization form that must be printed and included with your shipment back to us. If you decide that you want to return an item that is not defective within 30 days of delivery, please contact our Customer Service Department at 95. Factory Direct Supply will exchange the defective product or issue you a full refund for your purchase upon return. If you receive an item that is defective within 30 days of delivery, please contact our Customer Service Department at 95. Please email these photos to: and include your order number somewhere in the email body. We will require photos of the damaged product and packaging prior to processing a replacement order. If you receive an item that has been damaged in transit, or missing parts, please contact our Customer Service Department at 95 within 5 business days of receiving your order.
Please allow 1-3 business days for returns to be processed and 7-10 business days for refunds to post to your account. If an RA form is not included, this may delay your refund by up to 5 business days. You may not qualify to receive a refund If the returned item is used, damaged, missing any parts, or is damaged during return shipping.į will consider return requests for items within 30 days of receipt of shipment.Ī copy of your Return Authorization form must be included with your return shipment to us. All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received (unless otherwise stated below).
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